Part of castle school education trust

"Castle School Education Trust is committed to high quality education across the primary, secondary and sixth form key stages. Our schools cover the South Gloucestershire area. We encourage independence within each school within a strong framework of values."

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Lyde Green Primary

Closure Updates

FSM Voucher update - 5th May 2020

You may be aware that there are again problems with the issue of FSM vouchers via the Edenred scheme, where there are significant delays and technical problems on their website.

Currently, we are working to upload information to the Edenred website and issue our next batch of vouchers for delivery on each Monday in May.

We are also working on cancelling and re-issuing vouchers that have not previously been downloaded and maybe 'stuck' in the system and not reaching you. Therefore some families may find they have backdated vouchers coming through.

Please be assured that we are doing all we can at the moment to manage this situation and to ensure that your vouchers are available for you as soon as possible.

Some voucher codes seem to go to the spam or junk folders, so please can you check these areas just in case.

Thank you for your continued patience and support.

Update 7th April

An email with your activation code should be sent to you from noreply@edenred.co.uk  Please check your junk mail folder and keep checking your emails.
 
Edenred apologises for the delay and say that 'There has been unprecedented demand and order volumes and some orders have been in a queue waiting to be fulfilled, we appreciate your patience and do recognise the importance and sensitivity of distributing vouchers to families in need.
Actions are currently being taken to increase the capacity of the ordering website to respond to the exceptional demand'

Edenred Free School Meal voucher scheme

You may be aware of the above scheme that the government have launched recently, that gives family with a free school meal entitlement financial support via the issue of a voucher for £15 per week, per child.

 

All of the schools within the Castle School Education Trust have been registered for this scheme and we have provided information to Edenred to enable the e-voucher to be sent to you each week through the period of school closure.

 

However, due to high demand, the issue of vouchers is currently delayed, but Edenred has given assurances that they will be issued to you as soon possible.

 

The link below is a FAQ document that you may find helpful.

 
https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf  

  • Please see our Covid 19 advice to parents flyer on the policies page if you want to report your child's positive test over the Christmas break

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